Refund and Cancellation Policy

All rentals are final – there are no refunds on rentals. Once Upon a Handbag does not accept returns for change of mind, event cancelations or if the handbag does not suit.

For example, if the bag does not fit your your essentials, the hire cost will not be refunded. It is the customer’s responsibility to compare the bag dimensions to your items. 

However, Once Upon a Handbag does offer a credit note valid for 12 months from the date which cancellation is advised and will work with you to reschedule your new hire.